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Phillip

Business Systems Analyst with a broad range of web app experience

I began my IT career in 1998 as a Level 1 Sr. Support Technician at Dell Inc. I helped customers fix issues with their laptops by providing technical support over the phone. Since then, I have had numerous technology roles. These have included roles in which I trained support technicians (over 1,000 in three years), developed technical support training curriculum, created web training, web sites and web applications. All along the way I have increased my skills in relational database systems,...